Auto Forward FAQs

Auto Forward is the industry-leading cell phone monitoring software program designed and intended for parents to help keep their children safe and for employers to maintain productivity among employees. Auto Forward is at the forefront of developing and deploying this technology to parents and employers.

You will receive your purchase via instant download to the email address you entered during checkout. Nothing will be shipped to you unless you specifically request a physical copy of the program.

We value your business and offer the highest level of customer care to all of our customers. When you purchase Auto Forward you will receive FREE CUSTOMER SUPPORT. Our agents will be available to answer all of your questions and walk you through the installation process if necessary. Click here to visit our support page.

Yes, the location of the phone is displayed in real-time on a real map. For the Auto Forward GPS Feature, Google Maps is used which provides unparalleled ease of use and accuracy.

Installation can be done in less than 5 minutes.

Auto Forward Monitoring Software works by accessing data from the phone on which it has been installed. Once the application is installed, it will gather data from the phone and upload it to our secure servers. You can view this data by logging into your Secure Online Account, which is provided when you purchase the program. 

Everything you need to begin using Auto Forward will be emailed to you. Nothing is shipped. In the email, you will receive the activation link which will take you to the installation instructions. 

To install the app, the process differs depending on if you’re monitoring an iPhone, iPad, or Android device. For iPhone and iPads, you are only required to have the Apple ID and password (iCloud credentials) associated with the device. For Android phones, you will need to have possession of it for about two to three minutes. You will enter a link (that you get from us) into the target phone’s web browser. Enter your license key and activate the app within the phone. After the app is installed, you will not need to have possession of the phone again.

The program will continue to function regardless if the target telephone number has been changed.

You will not have to reinstall the application or make any changes if the target telephone number is changed.

It is legal for parents to use Auto Forward to monitor their children and for employers to monitor company-owned devices of employees. For companies to utilize the software, it is necessary to gain the consent of the employee before installing monitoring software on the device. Parents are permitted to monitor the activity of their underage children. 

Otherwise, It is legal for a person to monitor the cell phone of another person as long as that person is fully aware and consents to have their phone monitored. If you have any doubts or concerns about the use of Auto Forward, you should seek legal counsel. Auto Forward and The Powerline Group Inc. cannot provide legal advice.

We do not condone the use of our software for illegal purposes. If you have any questions as to legality and usage in your area you should contact an attorney.

There is no time limit on the software. The software is good for as long as you are using it on a compatible phone or other device.

Each purchase comes with one active license key which enables you to monitor one phone. Additional license keys must be purchased separately.

Apple devices do not require you to have physical access to the device and therefore, can be monitored remotely provided you have the Apple ID and password of the device. Access is required if 2FA is enabled on that device.

Possession of an Android phone you want to monitor is required for approximately 2-3 minutes to install the app. Once the app has been installed, you will not need to have possession of the phone again unless an update or malfunction on the monitored phone requires the app to be reinstalled.

The target phone does not need to have internet service for the application to function.

You can receive information collected by the target phone to any email address you specify or you can have it sent directly to your cell phone or online web account. Either way, you will have instant access to ALL information collected by the application.

Yes, you can transfer the software via USB or internet connection.

Yes. By default, the Auto Forward icon will appear in the Applications menu (screens and/or pages) and also in the Applications Manager menu. The icon cannot be removed and will remain visible unless Auto Forward is uninstalled from the monitored device.

No, you do not need the target telephone number if you are installing the application to the target phone.

Yes, most prepaid phones are supported. For a list of supported phones CLICK HERE

For Android devices, rooting is required to retrieve emails and Incoming messages from Facebook, Instagram, Snapchat, WhatsApp, and Skype.