Refund and Recurring Billing Policy

Refund policy for non-subscription based products and sales

Within 30 days of purchase please submit your refund request to [email protected]

Our Refund Policy is designed to ensure you will be happy with any purchase you make from us. Within 30 days of purchase, if you are dissatisfied with our software please submit your refund request via email to [email protected] your license, Customer or Invoice ID with your request will help to expedite the process.

If you have just changed your mind about our Purchased Software. We offer a 30-day goodwill refund policy in the event you change your mind after we accept your order, but before you have either activated your license key or used our software. The entitlement applies for 30 days from the date on which you download the Purchased Software.

Reasons why we may refuse your request for a goodwill refund. We are entitled to reject your request for a refund where you have successfully used our Purchased Software for its stated purpose or we have provided you with Purchased Support Services, where the 30-day period has elapsed, where you have misrepresented yourself (for example, representing you are a consumer when you are a business user), or where you are otherwise in breach of our terms. If there is a disagreement regarding your extent of use of our software, we may request that you either deliver up your device so we can inspect it to establish the extent of any use or provide sufficient evidence of your use of our software so we can properly investigate the matter.

Requesting the refund for a goodwill refund. Please let us know by doing emailing us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address. Provided we agree you are entitled to the goodwill refund, we will refund you the price you paid for our Purchased Software or Purchased Support Services by the method you used for payment. We will make any refunds due to you within 14 days. If we accept your request for a refund then you must immediately delete our software from your device/s

Activation of license key or data uploaded to your account. No refund will be due if the license key is activated or if any data from a device is uploaded to online account.

 

Subscription based products

You will be billed the agreed-upon monthly subscription rate until canceled. You may cancel your subscription at any time.

To cancel your subscription

To cancel your subscription please notify us via email at [email protected]/ddi. Be sure to provide your username so we may locate your transaction quickly. Your cancellation will be effective  within 2 to 3 business days of receipt of your email and all further billings will terminate.

Refunds for subscriptions

You may request a refund by submitting an email to [email protected]/ddi. Upon receipt of your email our refunds department will process your refund and all further billings will stop. Your refund will apply to the last billing period billed.  Example: if your subscription starts on the second of the month and you have been billed successfully, your refund will apply to the payment received on that date. No previous periods will be refunded.

We strive to ensure that every customer is fully satisfied with their purchase and employ a technical staff that is here to assist with whatever issues you may have using our software. We encourage you to contact our staff for support as we will not grant refunds for reasons such as, misunderstanding the use of the software, the software is being used on an unsupported device, you changed your mind, technical difficulties that can be solved by our support team and reasons similar. A refund will, however be granted if our support team is unable to resolve any issue you may have with the functionality of our software that is being used on a compatible device provided that you contacted our support team about the issue within 30 days of the date of purchase.